Flexible resources allocation techniques: characteristics and modelling

At the interface between engineering, economics, social sciences and humanities, industrial engineering aims to provide answers to various sectors of business problems. One of these problems is the adjustment between the workload needed by the work to be realised and the availability of the company resources. The objective of this work is to help to find a methodology for the allocation of flexible human resources in industrial activities planning and scheduling. This model takes into account two levers of flexibility, one related to the working time modulation, and the other to the varieties of tasks that can be performed by a given resource (multi–skilled actor). On the one hand, multi–skilled actors will help to guide the various choices of the allocation to appreciate the impact of these choices on the tasks durations. On the other hand, the working time modulation that allows actors to have a work planning varying according to the workload which the company has to face

A greedy heuristic approach for the project scheduling with labour allocation problem

Responding to the growing need of generating a robust project scheduling, in this article we present a greedy algorithm to generate the project baseline schedule. The robustness achieved by integrating two dimensions of the human resources flexibilities. The first is the operators’ polyvalence, i.e. each operator has one or more secondary skill(s) beside his principal one, his mastering level being characterized by a factor we call “efficiency”. The second refers to the working time modulation, i.e. the workers have a flexible time-table that may vary on a daily or weekly basis respecting annualized working strategy. Moreover, the activity processing time is a non-increasing function of the number of workforce allocated to create it, also of their heterogynous working efficiencies. This modelling approach has led to a nonlinear optimization model with mixed variables. We present: the problem under study, the greedy algorithm used to solve it, and then results in comparison with those of the genetic algorithms

Prise en compte de la flexibilité des ressources humaines dans la planification et l’ordonnancement des activités industrielles

Le besoin croissant de réactivité dans les différents secteurs industriels face à la volatilité des marchés soulève une forte demande de la flexibilité dans leur organisation. Cette flexibilité peut être utilisée pour améliorer la robustesse du planning de référence d’un programme d’activités donné. Les ressources humaines de l’entreprise étant de plus en plus considérées comme le coeur des structures organisationnelles, elles représentent une source de flexibilité renouvelable et viable. Tout d’abord, ce travail a été mis en oeuvre pour modéliser le problème d’affectation multi-périodes des effectifs sur les activités industrielles en considérant deux dimensions de la flexibilité: L’annualisation du temps de travail, qui concerne les politiques de modulation d’horaires, individuels ou collectifs, et la polyvalence des opérateurs, qui induit une vision dynamique de leurs compétences et la nécessité de prévoir les évolutions des performances individuelles en fonction des affectations successives. La nature dynamique de l’efficacité des effectifs a été modélisée en fonction de l’apprentissage par la pratique et de la perte de compétence pendant les périodes d’interruption du travail. En conséquence, nous sommes résolument placés dans un contexte où la durée prévue des activités n’est plus déterministe, mais résulte du nombre des acteurs choisis pour les exécuter, en plus des niveaux de leur expérience. Ensuite, la recherche a été orientée pour répondre à la question : « quelle genre, ou quelle taille, de problème pose le projet que nous devons planifier? ». Par conséquent, les différentes dimensions du problème posé sont classées et analysés pour être évaluées et mesurées. Pour chaque dimension, la méthode d’évaluation la plus pertinente a été proposée : le travail a ensuite consisté à réduire les paramètres résultants en composantes principales en procédant à une analyse factorielle. En résultat, la complexité (ou la simplicité) de la recherche de solution (c’est-à-dire de l’élaboration d’un planning satisfaisant pour un problème donné) peut être évaluée. Pour ce faire, nous avons développé une plate-forme logicielle destinée à résoudre le problème et construire le planning de référence du projet avec l’affectation des ressources associées, plate-forme basée sur les algorithmes génétiques. Le modèle a été validé, et ses paramètres ont été affinés via des plans d’expériences pour garantir la meilleure performance. De plus, la robustesse de ces performances a été étudiée sur la résolution complète d’un échantillon de quatre cents projets, classés selon le nombre de leurs tâches. En raison de l’aspect dynamique de l’efficacité des opérateurs, le présent travail examine un ensemble de facteurs qui influencent le développement de leur polyvalence. Les résultats concluent logiquement qu’une entreprise en quête de flexibilité doit accepter des coûts supplémentaires pour développer la polyvalence de ses opérateurs. Afin de maîtriser ces surcoûts, le nombre des opérateurs qui suivent un programme de développement des compétences doit être optimisé, ainsi que, pour chacun d’eux, le degré de ressemblance entre les nouvelles compétences développées et les compétences initiales, ou le nombre de ces compétences complémentaires (toujours pour chacun d’eux), ainsi enfin que la façon dont les heures de travail des opérateurs doivent être réparties sur la période d’acquisition des compétences. Enfin, ce travail ouvre la porte pour la prise en compte future des facteurs humains et de la flexibilité des effectifs pendant l’élaboration d’un planning de référence. ABSTRACT : The growing need of responsiveness for manufacturing companies facing the market volatility raises a strong demand for flexibility in their organization. This flexibility can be used to enhance the robustness of a baseline schedule for a given programme of activities. Since the company personnel are increasingly seen as the core of the organizational structures, they provide the decision-makers with a source of renewable and viable flexibility. First, this work was implemented to model the problem of multi-period workforce allocation on industrial activities with two degrees of flexibility: the annualizing of the working time, which offers opportunities of changing the schedules, individually as well as collectively. The second degree of flexibility is the versatility of operators, which induces a dynamic view of their skills and the need to predict changes in individual performances as a result of successive assignments. The dynamic nature of workforce’s experience was modelled in function of learning-by-doing and of oblivion phenomenon during the work interruption periods. We firmly set ourselves in a context where the expected durations of activities are no longer deterministic, but result from the number and levels of experience of the workers assigned to perform them. After that, the research was oriented to answer the question “What kind of problem is raises the project we are facing to schedule?”: therefore the different dimensions of the project are inventoried and analysed to be measured. For each of these dimensions, the related sensitive assessment methods have been proposed. Relying on the produced correlated measures, the research proposes to aggregate them through a factor analysis in order to produce the main principal components of an instance. Consequently, the complexity or the easiness of solving or realising a given scheduling problem can be evaluated. In that view, we developed a platform software to solve the problem and construct the project baseline schedule with the associated resources allocation. This platform relies on a genetic algorithm. The model has been validated, moreover, its parameters has been tuned to give the best performance, relying on an experimental design procedure. The robustness of its performance was also investigated, by a comprehensive solving of four hundred instances of projects, ranked according to the number of their tasks. Due to the dynamic aspect of the workforce’s experience, this research work investigates a set of different parameters affecting the development of their versatility. The results recommend that the firms seeking for flexibility should accept an amount of extra cost to develop the operators’ multi functionality. In order to control these over-costs, the number of operators who attend a skill development program should be optimised, as well as the similarity of the new developed skills relative to the principal ones, or the number of the additional skills an operator may be trained to, or finally the way the operators’ working hours should be distributed along the period of skill acquisition: this is the field of investigations of the present work which will, in the end, open the door for considering human factors and workforce’s flexibility in generating a work baseline program

Decision-based genetic algorithms for solving multi-period project scheduling with dynamically experienced workforce

The importance of the flexibility of resources increased rapidly with the turbulent changes in the industrial context, to meet the customers’ requirements. Among all resources, the most important and considered as the hardest to manage are human resources, in reasons of availability and/or conventions. In this article, we present an approach to solve project scheduling with multi-period human resources allocation taking into account two flexibility levers. The first is the annual hours and working time regulation, and the second is the actors’ multi-skills. The productivity of each operator was considered as dynamic, developing or degrading depending on the prior allocation decisions. The solving approach mainly uses decision-based genetic algorithms, in which, chromosomes don’t represent directly the problem solution; they simply present three decisions: tasks’ priorities for execution, actors’ priorities for carrying out these tasks, and finally the priority of working time strategy that can be considered during the specified working period. Also the principle of critical skill was taken into account. Based on these decisions and during a serial scheduling generating scheme, one can in a sequential manner introduce the project scheduling and the corresponding workforce allocations

Considering the flexibility of human resources in planning and scheduling industrial activities

The growing need of responsiveness for manufacturing companies facing the market volatility raises a strong demand for flexibility in their organization. This flexibility can be used to enhance the robustness of a baseline schedule for a given programme of activities. Since the company personnel are increasingly seen as the core of the organizational structures, they provide the decision-makers with a source of renewable and viable flexibility. First, this work was implemented to model the problem of multi-period workforce allocation on industrial activities with two degrees of flexibility: the annualizing of the working time, which offers opportunities of changing the schedules, individually as well as collectively. The second degree of flexibility is the versatility of operators, which induces a dynamic view of their skills and the need to predict changes in individual performances as a result of successive assignments. The dynamic nature of workforce’s experience was modelled in function of learning-by-doing and of oblivion phenomenon during the work interruption periods. We firmly set ourselves in a context where the expected durations of activities are no longer deterministic, but result from the number and levels of experience of the workers assigned to perform them. After that, the research was oriented to answer the question “What kind of problem is raises the project we are facing to schedule?”: therefore the different dimensions of the project are inventoried and analysed to be measured. For each of these dimensions, the related sensitive assessment methods have been proposed. Relying on the produced correlated measures, the research proposes to aggregate them through a factor analysis in order to produce the main principal components of an instance. Consequently, the complexity or the easiness of solving or realising a given scheduling problem can be evaluated. In that view, we developed a platform software to solve the problem and construct the project baseline schedule with the associated resources allocation. This platform relies on a genetic algorithm. The model has been validated, moreover, its parameters has been tuned to give the best performance, relying on an experimental design procedure. The robustness of its performance was also investigated, by a comprehensive solving of four hundred instances of projects, ranked according to the number of their tasks. Due to the dynamic aspect of the workforce’s experience, this research work investigates a set of different parameters affecting the development of their versatility. The results recommend that the firms seeking for flexibility should accept an amount of extra cost to develop the operators’ multi functionality. In order to control these over-costs, the number of operators who attend a skill development program should be optimised, as well as the similarity of the new developed skills relative to the principal ones, or the number of the additional skills an operator may be trained to, or finally the way the operators’ working hours should be distributed along the period of skill acquisition: this is the field of investigations of the present work which will, in the end, open the door for considering human factors and workforce’s flexibility in generating a work baseline program

A MILP model for an integrated project scheduling and multi-skilled workforce allocation with flexible working hours

In this paper, we integrate two decision problems arising in various applications such as production planning and project management: the project scheduling problem, which consists in scheduling a set of precedence-constrained tasks, where each task requires executing a set of skills to be performed, and the workforce allocation problem which includes assigning workers as scarce resources to the skills of each task. These two problems are interrelated as the tasks durations are not predefined, but depend on the number of workers assigned to that task as well as their skill levels. We here present a mixed integer linear programming model that considers important real life aspects related to the flexibility in the use of human resources, such as multi-skilled workers whose skill levels are different and measured by their efficiencies. Hence, execution times of the same workload by different workers vary according to these efficiencies. Moreover, the model considers the flexible working time of employees; i.e. the daily and weekly workload of a given worker may vary from one period to another according to the work required. Furthermore, efficient team building is incorporated in this model; i.e. assigning an expert worker and one or more apprentice worker(s) together with the purpose of skill development thanks to knowledge transfer. A numerical example is provided to check the performance of the model

Towards a learning curve for electric motors production under organizational learning via shop floor data

Due to the fierce market competition, organizations should respond quickly to customers’ needs by reducing lead times, or/and lowering operating costs. These objectives can be reached by effectively assessing the workforce capacities. Manufacturing progress function or organizational learning is considered as one of the most important factors that affect workforce capacity. The current paper introduces an examination research that uses factory data to introduce the most appropriate organizational learning model for the manufacture of electric motors. The data used was collected for a period of 42 months for 110 manufacturing processes and 10 different styles of electric motors. By using regression analysis the significant parameters were obtained for 10 learning models. And in order to select the most reliable one, the analytical hierarchy process (AHP) was used after defining the selection criteria. Among most of monovariable learning models listed in literature the model of Wright (1936) is found to be the best one to fit the data, and then comes the model of Knecht (1974). The failure of the other models in fitting the data was also shown

Problème d'affectation flexible des ressources humaines : Un modèle dynamique

Nous présentons une approche de planification des activités, visant à affecter les ressources humaines, selon leurs compétences, tout en optimisant les coûts. Cette approche a trois dimensions. La première est la polyvalence des individus. La deuxième est la modulation de leur temps de travail. La troisième est la vision dynamique de l'évolution dans le temps des compétences des acteurs – en d'autres termes, l'acquisition de l’expérience par ces acteurs. Dans ce modèle, la durée des tâches à effectuer n'est pas connue à l'avance, et dépendra des performances des opérateurs alloués pour exécuter la charge de travail. Dans les sections suivantes nous allons présenter brièvement les caractéristiques de ce modèle

Considering skills evolutions in multi-skilled workforce allocation with flexible working hours

The growing need of responsiveness for manufacturing companies facing market volatility raises a strong demand for flexibility in their organisation. Since the company personnel are increasingly considered as the core of the organisational structures, a strong and forward-looking management of human resources and skills is crucial to performance in many industries. These organisations must develop strategies for the short, medium and long terms, in order to preserve and develop skills. Responding to this importance, this work presents an original model, looking at the line-up of multi-period project, considering the problem of staff allocation with two degrees of flexibility. The first results from the annualising of working time, and relies on policies of changing schedules, individually as well as collectively. The second degree of flexibility is the versatility of the operators, which induces a dynamic view of their skills and the need to predict changes in individual performance as a result of successive assignments. We are firmly in a context where the expected durations of activities are no longer predefined, but result from the performance of the operators selected for their execution. We present a mathematical model of this problem, which is solved by a genetic algorithm. An illustrative example is presented and analysed, and, the robustness of the solving approach is investigated using a sample of 400 projects with different characteristics

Prise en compte des évolutions de compétences pour les ressources humaines

Les impératifs croissants de réactivité des entreprises manufacturières face à l’instabilité des marchés suscite un fort besoin de flexibilité dans leur organisation. Le personnel de l’entreprise étant de plus en plus considéré comme le noyau de la structure organisationnelle, une bonne gestion prévisionnelle des ressources humaines et de leurs compétences s’avère capitale pour les performances dans de nombreux secteurs industriels. Ces organisations se doivent d’élaborer des stratégies à court, moyen et long termes concernant la préservation et le développement des compétences. Dans cet article, nous nous penchons sur la programmation de projet multi-périodes, en considérant le problème de l’affectation des effectifs avec deux degrés de flexibilité. Le premier résulte de l’annualisation du temps de travail, et concerne les politiques de modulation d’horaires, individuels ou collectifs. Le deuxième degré de souplesse est la polyvalence des opérateurs, qui induit une vision dynamique de leurs compétences et la nécessité de prévoir les évolutions des performances individuelles en fonction des affectations successives. Nous sommes résolument dans un contexte où la durée prévue des activités n’est plus déterministe, mais résulte des performances des acteurs choisis pour les exécuter. Nous présentons ici une modélisation mathématique de ces compétences, et la résolution d’un exemple de planification basée sur les algorithmes génétiques